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Our Commitment to you...


 

Summary of Changes

Policy Current Previously
Internet Best Price Guarantee 10% Off Competitor's Lower Price Not Offered
Return Window 90 Days 150 Days
Restocking Fee Waived Within 30 Days, 10% After 30 Days 15%
Handling Fee None! $4.99
Internet Best Price Guarantee
At HockeyMonkey.com we have the largest selection of hockey equipment and best pricing in the industry. If for some reason you've found an advertised price from one of our specified internet competitors, that is lower than any identical product currently in stock that we sell on HockeyMonkey.com (even if it is only a $.01) - we'll beat their advertised price by 10%! This policy does not extend to orders with coupons, products that are covered by a manufacturer's Minimum Advertised Price policy, or purchases at our retail stores. Requests for Price Matching must be made at the time an order is placed using the method described below; requests for Price Matches over the phone will not be honored. Requests for Price Matching must be made for the identical in-stock product (this includes, but is not limited to: size, width, color, pattern, etc.).

To apply for a price adjustment, please follow these three easy steps:

1) Add the products that you would like to price match to your shopping cart
2) Enclose the competitor's product page address (URL) and the price in the comments box of your order (see example below)
3) Fill out the order form and submit your order!

We will verify the price and modify your order if all conditions are satisfied. If the price match is denied, we will contact you for further instruction. For complete details of the Internet Best Price Guarantee, please view the official terms and conditions.
We have eliminated our handling fee on all orders and adopted a simple, two tiered shipping structure on all UPS Ground orders.
UPS Ground Shipping
Order Amount
Shipping Charge
$0 - $98.99
$9.99
$99.00 - & Up
$14.99
We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item within 90 days from the original date or purchase. Items that are returned within 30 days of purchase will not incur a restocking. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be the new condition and included with the return. Please make sure the items you wish to return meet these criteria prior to proceeding. Some restrictions may apply.

Items not eligible for Returns or Exchanges:
  • Sharpened Skates - Do not sharpen skates until you are certain they fit correctly
  • Jocks and Undergarments - Due to the personal nature of the product and hygiene
  • Special Orders, Custom Orders, Team Orders or other Special Accommodations
  • Customized Products
  • Clearance Items
  • Blemished Items
  • Mystery Products

Refunds:
We will waive the restocking fee if an eligible product is returned to HockeyMonkey within 30 days of purchase; after this all other returns will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. The customer is responsible for the actual price of shipping even it the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping.

Example: If a customer ordered a protective equipment combo that included free ground shipping for $279.99 and chooses to return the entire combo after 30 days, the customer would be responsible for a restocking fee of 10% ($27.99) and the base ground shipping charge of $14.99, resulting in a refund of $237.01. If the customer returned the equipment within 14 days of receipt, only a shipping charge of $14.99 would be deducted from the refund.
 

Returns on Order With Free Shipping

Returned

Within 30 Days
After 30 Days
Returned Product
$279.99 $279.99
Restocking Fee
Waived -$27.99
Free Shipping
-$14.99 -$14.99
Total Refund
$265.00 $237.01

Returns on Order With Paid Shipping

Returned

Within 30 Days
After 30 Days
Returned Product
$279.99 $279.99
Restocking Fee
Waived -$27.99
Total Refund
$279.99 $252.00

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement. Exchanges for other product or requests for store credit will not be assessed a restocking fee.






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