Customer Service

Here at, we're known for our unrivaled customer service. We're friendly, knowledgeable, and efficient. Please feel free to call us at one of the phone numbers listed below if you have any questions regarding an order, shipping, products and returns. We offer a variety of contact methods; you can call us using the telephone, e-mail us or utilize our interactive chat. If you are trying to track your package, please visit our Order Status page.

Due to the volume of e-mails we receive, it may take up to 24 hours for Customer Service to review your e-mail. Please note that due to our incredibly fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.

HockeyMonkey Customer Service
Hours of Operation
Monday - Friday:  7:00 AM - 6:00 PM Central
Saturday & Sunday:  Closed

Customer Service will be closed on the following Holidays:
New Years Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day

Customer Service will be open until 3:00 PM on the following days:
Memorial Day, July 3rd, Christmas Eve & New Years Eve

HockeyMonkey Customer Service
Live Interactive Chat
In addition to E-Mail and Telephone, you may also use Live Chat to contact HockeyMonkey Customer Service. Live Chat is available during the same hours of operation as our Telephone Customer Service.
Look to the Lower Left Hand Corner for the Live Chat tab.
HockeyMonkey Customer Service
Telephone Numbers & E-Mail Links
Customer Service: 888.286.6169 Customer Service E-Mail
International Orders: 214.383.8895 International E-Mail
Canadian Orders: 214.383.8895 Bulk/Group E-Mail
Warranty Issues: 214.383.8861 Warranty/Returns E-Mail
HockeyMonkey Mailing Address
For Internet Sales & Returns®
105 W. Bethany Drive
Allen, TX 75013

Do not return merchandise without first obtaining a Return Authorization Number. - Hockey Equipment in Europe - Goalie Equipment - Team Equipment & Uniforms - Lacrosse Equipment - Baseball & Softball Equipment