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Frequently Asked Questions - Shipping

1) How do I track my order?
2) How many different shipping methods does HockeyMonkey offer?
3) What is oversized shipping?
4) Why has there been a charge of $4.99/$9.99 added to the price of my stick or wheel bag?
5) Why might there be a delay if the billing & shipping address are different addresses?

1) How do I track my order?

After your order has shipped you will receive an e-mail from UPS Quantum View. This e-mail will contain a tracking number for your shipment. This tracking number will allow you to view the current status of your order once it has left our warehouse.

 
2) How many different shipping methods does HockeyMonkey offer?

Continental US: Ground, 3 Day, 2nd Day & Next Day
Alaska & Hawaii: 2nd Day Air (HI & AK)
Canada: UPS Standard Ground Canada
International: Worldwide Express

 
3) What is Oversized Shipping?

Oversized items such as one-piece sticks and wheel bags have an additional oversized shipping charge. This is due to the rather large size of the particular item being sent out.

 
4) Why has there been a chard of $4.99/$9.99 added to the price of my stick or wheel bag?

The boxes that we use to ship sticks, wheel bags & equipment racks in are rather large and UPS charges an additional fee to ship them. Oversized Shipping fees are in addition to the shipping method you select at Checkout.

 
5) Why might there be a delay if the billing & shipping address are different addresses?

When an order is received, and there is a different shipping address that differs from the billing address, it is subject to a verification process to ensure the order and card’s validity. This process may delay the order up to seven days, however if there is a delay, the card holder will be notified via phone or email as soon as a delay is apparent. If the order is shipped “Ground,” transit time is typically 3 – 7 business days until the shipment reaches its destination. Also, while we can estimate the order’s arrival, Ground orders are not guaranteed to arrive on a specific date. Again, If there is any difficulty processing your order, you will be contacted by phone and/or email.

 
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