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MonkeySports Superstore | Irvine, CA
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Ordering
 1. What is the best way to contact HockeyMonkey regarding my order?
 2. How long does it take to process my order?
 3. What forms of payment does HockeyMonkey accept?
 4. How/Where/When do I check my order status?
 5. I’m interested in placing an order, but don’t wish to place it online… What should I do?
 6. My Credit/Debit Card was declined, but I know I have enough funds available…Why is this happening?
 7. Why must I call for the price of certain items?
 8. How can I place a pre-order?
 
Shipping
 1. How do I track my order?
 2. How many different shipping methods does HockeyMonkey offer?
 3. What is oversized shipping?
 4. Why has there been a charge of $9.99 added to the price of my one-piece stick/wheel bag?
 5. Why might there be a delay if the billing & shipping address are different addresses?
 
International
 1. What phone number should I call?
 2. Why can't I order certain items?
 3. How do I setup a wire transfer?
 4. What is my Shipping cost for International Delivery?
 5. I’m a first-time international customer. Will I need to place a wire transfer? What do I need to know before I place my order?
 6. I’m visiting the US & will be staying in a hotel…can I have my order delivered to my Hotel?
 
Returns
 1. What is returnable and not returnable?
 2. How do I return/exchange a product?
 3. Is there a restocking fee?
 4. Can I return a custom product?
 
E-Gift Certificates & Coupons
 1. How do I get my E-Gift Certificate Code?
 2. Why doesn't my coupon work on all items?
 
Website vs. Retail Store
 1. Can I return the product that I bought online at the store?
 2. Are prices on HockeyMonkey.com the same as they are at the store?
 3. Where is your store located? What are their hours?
 4. I’m in Europe; can I have my order shipped from your store in Sweden?
 
Equipment/Sizing
 1. I want to have the t’blade system installed on my existing ice hockey boot. What size do I need?
 2. What size tblade runner/rocker should I try?
 3. What is my skate size based on my UK/EURO shoe size?
 4. I thought t’blades couldn’t be sharpened… how do I use the t’blade sharpening stone?
 5. I see several products with the letters SMU/THG in their description. What does this mean?
 6. What is the difference between D & EE in skate sizing?
 7. What kind of skate will work best for me?
 8. How should I install a replacement blade into a shaft?
 9. I’m just starting out, what should I look for in terms of what equipment to buy?
10.Will an ABEC 9 make me skate faster than an ABEC 5?




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